Terms + Conditions

When you submit a booking via our online reservation system you will have read and accepted our terms and conditions - and this forms a contract between us.

Personal details

Personal information provided to Lanrick Treehouses will not be shared with any third party.

Bookings and payments

Bookings can be made via credit or debit card using our online booking system on the website. If you wish to pay by bank transfer please contact louisa@lanrick.co.uk.

We will take a 25% deposit to secure your booking, the balance being due eight weeks before your stay. If you are travelling within eight weeks, we will require full payment.

On receipt of your payment, a confirmation will be sent to the email address provided confirming the details of your stay. If you have not received your booking confirmation within 48hrs, please let us know as soon as possible.

The Treehouses accept bookings from persons over 18 years of age.

Please inform us if you have any specific requirements including disabilities or impairments. In this case, please contact louisa@lanrick.co.uk directly to discuss your particular needs.

Prices

The prices featured on the website are not binding. We reserve the right to modify these prices. The price stated at the time of confirmation is binding.

Rescheduling and cancellations

We know that plans can change, and we will do everything we can to accommodate changes to your stay wherever possible. This will be subject to availability and rate changes depending on the seasons.

If you cancel more than sixteen weeks in advance we will issue a full refund.

If you cancel less than sixteen weeks in advance, your deposit will be non refundable.

If you cancel within eight weeks, having paid your balance. We cannot promise a refund but will do our best to re-sell the dates and refund you the balance payment.

We strongly recommend travel insurance to cover any changes in circumstances for all types of stay.

Covid 19

If government restrictions are put in place within your or our area which do not permit travel, where possible we will secure new travel dates (subject to any seasonal rate changes), or if this is not possible we will issue full refunds.

Please ensure that you have a travel insurance policy that covers you for Covid-19.
This policy should cover your costs if your stay at The Treehouses needs to be cancelled because you have to self-isolate due to Covid, and are therefore unable to travel.

Checking in and out

Check-in time for The Treehouses is from 3.30pm. Your Treehouse will be ready and open for you. Please let yourself in and make yourself at home. Jules or Erica will give you a call about 6pm to check everything is ok and to answer any questions you may have.

*If arriving on a Sunday, the above applies but Jules or Erica will be in touch on Monday morning.

We can of course accommodate check ins outside these hours, please just let us know in advance.

Check-out time for The Treehouses is 11am.

Woodland Sauna

The sauna is free to use for Lanrick Treehouse guests only. This is on a first come first served basis. It is the responsibility of the guest to ensure safe practice during the session and when using the cold plunge pool, at their own risk.

The sauna is open to guests over the age of 17years old.

Please refer to the guidelines on the Vamoos app or in your Treehouse.

Early check-in and late check-out

We cannot offer an early check in or late check out just now.

Smoking

The Treehouses are not suitable for smokers.

Anyone smoking on the site is responsible for disposing of their cigarette butts safely in a bin and not littering.

Children

We are delighted to have children of all ages at The Treehouses, however, please ensure they are accompanied by an adult at all times. This includes in the treehouses and on walks in the surrounding area, taking special care when close to the river.

Please keep young children away from the sauna and plunge pool at all times.

There is a £80 per stay surcharge for use of the sofa bed. Cots and highchairs can be provided free of charge.

Pets

Unfortunately, we cannot accommodate pets at The Treehouses - except guide dogs if and when required.

Questions, requests and problems during your stay

We want to ensure you have the very best experience during your stay with us so if there is anything we can do to make your stay more enjoyable, please do not hesitate to let us know- we are always on hand to do what we can to help.

Complaints

If you are unhappy with something during your stay and want to make a complaint, please talk to us during your stay with so we can try and rectify any issues. You can contact Louisa on 07814275638 or louisa@lanrick.co.uk

We take all complaints very seriously and wherever possible will do our upmost to resolve any issues to ensure you have the very best experience.

Damages and repairs

Please leave your treehouse clean, tidy, and in the same general condition it was in when you arrived. Although we understand accidents happen, we reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key lost.

Inventory

We keep an inventory of everything in each Treehouse and refer to it before and after every stay. If you remove something from your treehouse, we may invoice you for its replacement.

Visitors

The maximum number of staying guests per treehouse is four, unless by written agreement and the property will be used solely for the purpose of a holiday by you and your guests.

Only the lead guest and the named booking party are allowed to use the property and its facilities and we don’t allow visitors during your stay.

For your Safety and Health - General Responsibility

We would love our guests to enjoy the treehouses and the wider area at their own leisure, however we cannot accept any responsibility for any accidents, injuries, illness, loss or damage suffered during your stay – either in the treehouse or the surrounding land. Please take particular care with children especially when close to the river and ponds and around the sauna and plunge pool.

Ruined buildings:
There are some ruined buildings on the estate including the Stone Tree, the Schoolhouse and Laundry ruins. Please keep a safe distance from these and in no event enter the buildings. We cannot accept any responsibility for accidents resulting from this.

More information about the safety aspects can be found on the App.

Force majeure

We cannot accept responsibility or be responsible for compensation in a situation that cannot be avoided, foreseen or is in any way out of our control. The event may include any kind of destruction or damage through fire, flood, explosion, storm, weather damage, break in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, adverse weather, war or threat, actual or threatened terrorist activity, epidemic and any similar situation beyond the owners’ control.

Guest no-show

If you can no longer arrive on the first day of your booking, let us know. If you haven’t arrived by midday on the second day of your stay and we haven’t heard from you, we’ll cancel your booking and may re-let your treehouse.

Inappropriate conduct

Guests undertake to behave in a proper, appropriate, and legal manner with due respect to the owner, the property, other guests and their property. If any guest behaves inappropriately, improperly or illegally, The Treehouses reserves the right to ask the guest and their party to leave the site before the end of the holiday and no refund will be issued.

General

Our terms and conditions exist to keep our staff and customers safe, and help us deliver high quality experiences time after time. If you break the terms of your stay, we reserve the right to ask you to leave without a refund. We reserve the right to change these terms and conditions at any time without prior notice. In the event that changes are made, the revised terms and conditions shall be posted here immediately. Please check the latest information posted herein to inform yourself of any changes.